This may also corrupt the save file.Īre you stuck on a certain part, or have a gameplay related question? Please see the Steam discussion section You may find your answer through another post, but you can start a new discussion and a member of the community may be able to help you out!įor performance issues, including: lag or slow frame rate, please conduct a full console restart. Do not enter the pipe with the Golden apple. If you get to the room with the cogs, press Alt + F4 immediately, otherwise the save files will be corrupted.Īnother thing: When using the Golden apple, you need to throw it to the chimney/pipe.You do not need to worry about saving the game as it is automatically saved every 5 minutes. If you try to exit the game through Save and Exit, it may corrupt the save file. If you find yourself in a room with cogs, press Alt + F4.What do I do if I have a corrupted Alpha 4 save file? Try removing previous save files (the game save file name is tmp.hnb) and reinstall the game. exe again and select Install and restart the computer Run the vcredist_圆4.exe and select Uninstall if already installed. You can find the DirectX update here: and restart your machine.Īfter the restart, repeat the steps above again until no more updates are available.ĭownload the Visual C++ Redistributable 2015. Check for updates and install all pending updates, then restart the computer. Go to Start – Control Panel – Windows Update. To help resolve, try following the steps below. There are a few known issues at the moment and workarounds can be found on Hello Neighbor's developer website here. For AMD graphics cards, drivers are located here.For Nvidia graphics cards, drivers are located here.If there are any available, please install them and restart your computer. It would be helpful to check for video card and system updates. To view your DxDiag, please see Microsoft's Help article here.You can compare your computer to the requirements by viewing your DxDiag. If you are running into performance trouble (crashing, lag or low frame rate, black screen, etc) please make sure that you have reviewed the system requirements posted above. Additional Notes: You need DirectX12 to run the game.Requires a 64-bit processor and operating system.

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